Services:
Managed Services
- Managed services are the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. This can include outsourcing HR-activities, production support and lifecycle maintenance activities. Adopting managed services is intended to be an efficient way to stay up-to-date on technology, have access to skills and address issues related to cost, quality of service and risk. Most of the companies do challenge themselves time to time to cut down the cost of company without affecting the efficiency and productivity of the company, the practice of hiring a service provider for their managed services is one of the best solution in this direction to manage their IT & telecom assets and we are here to help you out by safeguarding your interests and purposes. Managed services provided by us are:
a) Features CAMCs of Voice Equipments
b) CAMCs of Audio/Video Conferencing Systems.
c) CAMCs of IT Network Equipments & Infrastructure
d) CAMCs of Surveillance Systems
S2e offers managed network services customized to fulfill your requirements. These solutions cover all aspects of network integration in your IT & Telecom infrastructure, right from planning to designing and deploying to monitoring. - UC allows an individual to send a message on one medium, and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non-real-time message that can be accessed through a variety of media
- We access your existing network, create a new design, plan the transition and deploy the network gradually across your organization
- We ensure that your core enterprise network supports your communication networks, and that users can access all the resources they need from any computing device and location
- We ensure that your business critical applications and services doesn’t have to face network-related issues at any time
Support Services
Few companies have the knowledge of the time and resources used daily to accommodate office related service and support needs however, most people agree that in the constantly changing and increasingly competitive world, there is no room to waste to outsource to concentrate on core business. Communication technology is now central to everyone’s lives. Whereas twenty years ago most people just had a fixed telephone line, today consumers rely on a combination of mobile phones, broadband, and wireless data, to communicate with the world, work remotely and stay in touch with loved ones.
We at S2e Communications provide assistance to users of technical products such as IPBXs, VC & Av Solutions, and Surveillance Solution, School Management Solution products, Board Room Solution and some other informatics. In general, our support service addresses specific problems with a product or services. We offer technical support for the products irrespective of its selling either freely or on chargeable basis whichever is applicable.
Technical support may be delivered over by e-mail, live support software on a website, or a tool where users can log a call or incident. We have our own internal technical support team available to support our clients24 x 7. We do support our client even on holidays with a special care.
Consultation Services
A consultant is usually an expert or a professional in a specific field and has a wide knowledge of the subject matter. Today’s market scenario is characterized by informed customers, the ephemeral nature of technology and changing market dynamics. Without a robust integrated system of applications, enterprise modules and communication channels, businesses may find it impossible to respond to potential market opportunities.
Given the different functionalities, right from product design to delivery, it is essential that a business invests in effective enterprise system integration solutions.S2e consultants in this field determine what services a company needs and decide what equipment can best deliver those services.
Telecommunications and IT are the cutting edge of most of the developments that are taking place in the world. The industry is dynamic, interesting and extremely volatile. As the telecom industry is expanding its horizons, it is also generating newer technologies and lots of new products faster and faster and thus makes us to find quality people and a company to share the latest technology as per client’s need in a cost saving manner and there we can be the most valuable partner in your quest.
Our pre-Sales and Technical professionals are from the IT & Telecom sector and we have developed teams of experienced people who solely focus on specific markets. Our expert teams helps our client to choose right products as per the need and ensures that everyone in the value chain must be capable of original thought and able to move quickly with the strides of the industry.
Project Management
S2e communications has responded to this demanding marketplace by developing Project Management Systems that efficiently handles a growing spectrum of challenges hindering project implementation in the 21st century. S2e’s Project Management staff consists of design managers, project managers, MIS specialists, project schedulers, document and cost control specialists, and quantity surveyors. As the modern workplace continues to evolve, so does the delicate art of project management. Gone are the days of moving post-it notes across whiteboards; businesses now are on the lookout for the most efficient and cost-effective tools, as they seek to streamline their workflow and get more out of doing less.
In recent times managing a project by a proven method in a most effective way by delivering products or any services within cost, schedule, and resources constraints is a big challenge for any company. We believe that any successful projects require careful upfront planning. Hence, S2e communications offer certain skilled employees to ensure any taken projects are completed on time and on budget while giving the user the product and service they expect.
Our team will help you to manage project risk effectively by identifying, analyzing, and communicating inevitable changes to project scope and objectives. You will understand and practice the elements needed to measure and report on project scope, schedule, and cost performances. We are also equipped with the tools to manage change in the least disruptive way possible for the project and their other project stakeholders. It’s also been our trend to share a strong working knowledge of the basics of project and deliver. We share the details of the project in soft and hard format so as to troubleshoot any query of the devices and solutions we sell or install in your future endeavors.
“The essence of management & coordination, or the purpose of management is the achievement of harmony of individual effort toward the accomplishment of group goals”
Customer Helpdesk
A help desk is a resource intended to provide the customer or end user with information and support related to a company’s products and services. S2e communications provide such facility over help desk where clients and employees issues can be resolved shortly. Customer service is the support we offer to our customers- both before and after they buy and use our products or services- that help them have an easy and enjoyable experience with us. Our help desk is intended to provide the customer a right and correct information and support related to our company's products and services. The purpose of our help desk is to provide guidance about products we deal in.
Our help desk effectively perform several functions and provides a single (or multiple) point of contact for our clients to gain assistance in troubleshooting, get answers to questions, and solve known problems. It manages its requests through the use of complaint and request register. This system allows the help desk to track and sort user requests with the help of a unique number, and can frequently classify problems by user, computer program, or similar categories.
Great customer support drives an amazing customer experience, especially when our support team moves beyond just reacting to problems and toward anticipating customers’ problems.